User Experience Design (UX)

All of our projects are built to ensure that the user-experience is tailored to the user’s requirements.

This helps us to build applications and services that map directly to developing tools which facilitate business processes.

Before any code is written, BISSU employs a range of usability design processes that ensure we build effective, efficient and tailored systems that work.

The planning process begins with 3 stages:


The persona stage is a means to gain insight into exactly who it is that we intend to build for. Thinking about the user and their behaviours, expectations and requirements, we focus carefully on what an application should do, how it should look and what needs to appear on-screen for the user to use it effectively. Personas are generated with the help of the users themselves, and map the expectation and frustration of the user and consider how they might affect the user’s acceptance of a new system.

Download an example persona document

Information architectures (IA)

We build user journeys that thread together areas of functionality and piece together application features into visual road maps or IAs. For small and large scale information websites, IAs determine how content themes are grouped together, ensuring the websites and applications we build are easy to navigate and user friendly.

Download a sample information architecture document


Having completed the persona and IA stages, we have a clear idea of what it is we need to build. Wireframes visualise how the user’s requirements translate into user interfaces. Wireframe prototypes are typically paper-based designs that show how functionality and features appear on screen. Wireframing prototypes enable even the least technical stakeholders to understand and be included in the planning stage.

Download a sample wireframe document

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